Coronavirus Disease 2019 | COVID-19

If you are looking for information about how to find a provider, schedule an appointment, or ask questions, please see the resources below. You can also call the statewide hotline at 1.800.525.0127 (press #) with questions about COVID-19.

Medical Providers


MultiCare is currently offering free e-visits to anyone who has COVID-19 symptoms through MultiCare Virtual Care, where providers will also help people navigate to the next appropriate step. Use promo code “COVID19” at the payment page to unlock the free e-visit.


If you have traveled to or from high-risk countries including China, South Korea, Japan, Italy or Iran within the past 30 days; or have been in close contact with someone with COVID-19 and have a fever or respiratory illness (fever, cough or shortness of breath); you can schedule a Virtual Visit.

Kaiser Permanente

Kaiser Permanente members can get care and advice by visiting and scheduling an E-visit or by starting a Care Chat. Members may also schedule a telephone or video appointment at For questions about care or general advice, call the Consulting Nurse Service 24 hours a day at 1.800.297.6877.


Community members should text “COVID” to 424.354.4956. Individuals who text in will receive a text with screening questions, identifying whether they should call to speak with to the CHAS triage team. A phone or video appointment may be scheduled, if appropriate.

Insurance Providers


Through a variety of convenient care options, Regence members can engage with providers without leaving home. Calls, video chats, and in some geographic locations, mobile care units are available to answer questions and concerns about their health and well-being. People can sign in to their digital account to see what options are available.

Insurance Nurse Hotlines & Triage

Most health insurance plans have a nurse hotline or triage that can help with questions from the public about COVID-19. People can find the contact information on their insurance’s website or on the back of their insurance cards.

If You Currently Do Not Have Health Insurance

The Washington Health Benefit Exchange has announced a limited-time special enrollment period for qualified individuals currently without insurance. The special enrollment period runs through April 8, 2020 and allows uninsured individuals to enroll through Washington Healthplanfinder. Learn more